FAQs

FAQs

Q. Do I need broadband to use Vonage?

A. Yes. To use Vonage you'll need a broadband connection, a home phone, and a Vonage Box™ which we'll send to you when you sign up.

Q. Can I keep my current phone number?

A. Most phone numbers can be transferred to Vonage. Click here for more information.

Q. Can I choose an area code and phone number?

A. Simply select the Vonage Premium plan and choose your area code and number in the checkout process.

Q. How long does it take to install Vonage?

A. We deliver your Vonage Box™ to you within 48 hours of you signing up. Then you simply plug in to your existing broadband and your standard home phone and you're able to make calls straight away.

Q. Does Vonage charge "line rental" fees?

A. Unlike many landline phone providers, with Vonage you only pay for your call plan and any calls made outside the plan. There are no Vonage charges for line rental.

Q. Can I take my phone number with me when I move?

A. Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan.

Order Vonage

Order Vonage

All Vonage for Home orders must be completed online. See all plans

Unlimited Calling. No Line Rental. Inclusive Features.

Save over £200 a year on line rental and feature charges. Plans from £10.25 a month.

Save money on your phone bill

Save money on your phone bill with a variety of flexible plans that can be used on your landline and up to two mobiles. All Vonage plans come with 20 inclusive features and work with your existing broadband. No line rental and easy set up with no engineer visits.

Keep your existing phone number or choose a UK area code and number

Easy to set up, no engineer visits or installation costs

FREE Smartphone App, use your plan on up to 2 mobiles

  • Calling to UK Landlines
  • Calling to UK Mobiles
  • International Calling
  • Make & Receive Calls on Mobile App
  • 20 Standard Features Included
  • Phone Numbers
  • Delivery Charge
  • Activation Charge

Talk UK

Unlimited* calls to UK landlines

£10.25/month inc VAT
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Premium

Unlimited* calls to UK landlines
Unlimited* calls to 5 countries

£13.25/month inc VAT
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Add World Option

UNLIMITED* calls to more than 60 countries
Available on all plans

+ £4.50/month inc VAT

Add Unlimited UK Mobiles Option

UNLIMITED* calls to UK mobiles
Only available with Premium plans

+ £2.75/month inc VAT

How Vonage Works

Use your broadband connection to make clear and reliable calls from mobile, tablet, laptop, desktop, office or home phone.

How Vonage Works
How Vonage Works Small
Easy Setup

Getting started is easy

After activating your Vonage account, you will need to setup your Vonage Box.

To get started making calls, you need to connect your new Vonage Box to your broadband and your home phone to the Vonage Box. That's it, you're now ready to start making calls.

  • Easy to set up, no engineer visits or installation costs
  • Keep your existing phone number
  • FREE Smartphone App, use your plan on up to 2 mobiles
Watch Our Getting Started Video

Vonage Extensions®

Take advantage of your Vonage calling plan when you are on the go. Vonage Extensions® is our FREE mobile app exclusively for Vonage customers.

Vonage Extensions
Extensions
Answer calls anywhere - calls to your home phone number ring on your mobile at no extra charge.
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