FAQs

FAQs

Q. Do I need broadband to use Vonage?

A. Yes. To use Vonage you'll need a broadband connection, a home phone, and a Vonage Box™ which we'll send to you when you sign up.

Q. Can I keep my current phone number?

A. Most phone numbers can be transferred to Vonage. Click here for more information.

Q. Can I choose an area code and phone number?

A. Simply select the Vonage Premium plan and choose your area code and number in the checkout process.

Q. How long does it take to install Vonage?

A. We deliver your Vonage Box™ to you within 48 hours of you signing up. Then you simply plug in to your existing broadband and your standard home phone and you're able to make calls straight away.

Q. Does Vonage charge "line rental" fees?

A. Unlike many landline phone providers, with Vonage you only pay for your call plan and any calls made outside the plan. There are no Vonage charges for line rental.

Q. Can I take my phone number with me when I move?

A. Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan.

Order Vonage

Order Vonage

All Vonage for Home orders must be completed online. See all plans

UK and International Call Rates

Rates for specific plans and also see what is included in your plan.

UK Rates

Rates to UK numbers not included in your call plan or outside of your inclusive minutes.

A Call Set-Up Fee (CSF) of 19p per call applies to calls not included in your plan.

Number Starting Description Day / minute Evening / minute Weekend / minute Call Set-up Fee
- - - - - -

All rates are charged (inc VAT)

Prices last updated: 04/01/2018

UK Rates Overview

UK rates Talk Plan Premium Plan
Calls to 01, 02, 03 numbers Unlimited* Unlimited*
Calls to UK Mobiles 10p/min* 5p/min*
Calls to Voicemail Included Included
Calls to 1471 Included Included
Vonage to Vonage Included Included
Vonage access - Your callers use a prefix and call you at a local rate. Included Included
Customer Care - call to 0207 993 9000 Included Included

084, 087 & 118 Charges

Number Access Charge Service Charge
084 9.5p/min See key
087 9.5p/min See key
118 9.5p/min See key
Key

Access Charge: This charge is set by Vonage at 9.5p/min (inc VAT)

Service Charge: This charge is set by the organisation or service that you are calling. This "service charge" will vary for each organisation or service and you should see the price wherever the number is advertised.

As a result of new regulations introduced by Ofcom, the telecommunications regulator, the way calls to numbers beginning 084, 087 and 118 numbers will be changing as of 1 July 2015.

This does not affect calls to 0800 and 0808 numbers, which are still free from the Vonage service.

International Rates

These are rates to countries when not included in your plan. Rates are priced at pence per minute.

A Call Set-Up Fee (CSF) of 19p per call applies to calls not included in your plan.

Description Rate / Min Call Set-up Fee Area Code
- - - -

All rates are charged (inc VAT)

Prices last updated: 01/06/2017

International Rates Overview

Cost of calling following countries Talk Plan Premium Plan
To landlines To mobiles To landlines To mobiles
Ireland 2p/min 15p/min Unlimited* 15p/min
US 2p/min 2p/min Unlimited* Unlimited*
Canada 2p/min 2p/min Unlimited* Unlimited*

What's Included

Use this to search for a country in your call plan to see which numbers are included.

Description Rate / Min Call Set-up Fee Area Code
- - - -

All rates are charged (inc VAT)

Prices last updated: 01/06/2017

International Rates Overview

Cost of calling following countries Talk Plan Premium Plan
To landlines To mobiles To landlines To mobiles
Ireland 2p/min 15p/min Unlimited* 15p/min
US 2p/min 2p/min Unlimited* Unlimited*
Canada 2p/min 2p/min Unlimited* Unlimited*
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